Widerrufsrecht

Guarantee

1. If you have any quality problems (excluding wearing parts) during the 6-month warranty period, we will provide you with the parts that need to be replaced for free, only for ESC, remote control, battery, motor, charger. But need to charge shipping. In the event of any malfunctions or broken parts during the ride, we will send the parts to you and guide you until we can help you solve the problem.
2. If after the 6-month warranty period, you can buy the parts that need to be replaced in our store. We will then provide technical guidance until we can help you resolve the issue.

Notice:
1. If you find that your electric skateboard is faulty, please contact us first, and we will tell you how to deal with it. Do not try to fix it by yourself or we will not continue the warranty!
2. Any act of disassembly and modification will be regarded as a waiver of the warranty policy.

Refund

1. Before the goods are dispatched or the waybill number is generated.
Contact our staff via email or chat to request a refund and we will stop shipping and refund the order.

2. After the goods are issued and the waybill number is generated.
Contact our staff via email or chat to explicitly request a refund.
We will contact the logistics company to stop the shipment.
After successfully stopping the shipment, we will accept a refund after compensating for the cost incurred by the logistics company.

3. After the goods are issued and the waybill number is generated.
Contact our staff via email or chat to explicitly request a refund.
We will contact the logistics company to stop the shipment.
If the goods are sent out from the china warehouse and failed to block shipment.
we will no longer accept refunds.
(The reason is that our profit margins are too low to pay the  international logistics company extra high shipping costs)

If you have any comments about Vestar electric skateboards, be sure to contact us and let us know where we can improve. We are always looking for inspiration for our next generation product designs

- Thanks a lot for your feedback!