Shipping Policy
Order Process
Unless there are special circumstances, the normal order delivery time is within 3 working days, and the delivery time of the order track number may be delayed by 1-2 working days.
Delivery
We are now providing two shipping options, the sea and air shipping. These countries will have to choose air shipping only: Canada, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, Thailand, United Arab Emirates,South Africa.
Air Shipping
| Continent | Countries | Warehouse | Time |
|---|---|---|---|
| North America | United States | California | 2-7 Business days |
| North America | United States | China | 7-15 Business days |
| North America | Canada | China | 15-20 Business days |
| Europe | Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Czech Republic, Russian Federation, Ukraine, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Iceland | China | 15 to 20 Business days |
| Asia | Japan, Republic of Korea, Taiwan China, Viet Nam, Bangladesh, Myanmar, Lao People's Democratic Republic, Malaysia, Singapore, Thailand, United Arab Emirates, Bahrain, Kazakhstan | China | 5 to 10 Business days |
| Australia | Australia, New Zealand | China | 15 to 20 Business days |
| Africa | South Africa | China | 20 to 25 Business days |
Sea or Train Shipping
Delivered to as many as 68 countries and regions, the shopping cart is checked out, and the countries and regions that can be checked out after filling in the delivery address are the countries and regions that support delivery.
It usually takes about 30-45 work days for delivery if you choose shipping by sea or train.
Note: Due to the impact of the Covid-19 epidemic, customs clearance may be delayed.
Delivery charges:
1. The Sea and the Train
Free delivery to 68 countries or regions around the world.
2. Air Freight
When you need to upgrade to air delivery or checkout in countries that can only be delivered by air, the option to upgrade air freight will appear.Note:
2. Unless otherwise specified, all skateboard accessories within 5KG will be delivered by air express. Air freight is included in the price, no additional air freight upgrade fees will be charged.
Remote area surcharge:
Canada, Australia, remote areas of northern Europe (postcodes of remote areas are shown in the attached table) & Alaska and island areas of the United States need to charge a remote surcharge of about US$100-150.Tariff surcharge:
Unless otherwise stated, all shipping rates quoted include local country customs clearance and door-to-door delivery.Note:Countries that are temporarily unable to include tariffs:
South Korea;
Other possible surcharge:
1. Secondary delivery feeIf the first batch of goods is not received or the recipient cannot be successfully contacted to receive the goods; when the goods are returned to the warehouse of the delivery center and need to be re-expressed for delivery. You may need to receive a second delivery fee of $30-50. The specific fee is subject to the local country fee.
2. Address change fee
If the recipient changes the delivery address after the shipment has been dispatched and does not sign for it, it may cost $50-80 to change the delivery address. The specific charges are subject to the local country charges.
3. Signing fee
If the courier requires the recipient's signature, an additional $50 signature fee will be charged. When shopping, please note the signature requirement in the order, and make up the fee for the signature service. The specific fee is subject to the local country fee.
How to check delivery progress
An email notification will be sent to the order contact when the goods are shipped.
The content of the notification will include the delivery status of the goods, the tracking number of the logistics company and the logistics track query website.
The logistics order number and track query address are the order number of the logistics company in the country where the recipient is located.
Only after the goods arrive in the destination country and pass the customs inspection, the local logistics company extracts it to the warehouse and enters it into the ERP system, the track update will be displayed.
Until then, there will be no further updates to the logistics track, don't worry, this is normal.